Straight answers.

A data workspace, an AI diagnostic of your inventory and customer data, a 1:1 strategy call with the founder, a custom workflow roadmap, and one workflow built specifically for your operation. The $1,000 is a deposit toward the total project cost — not a subscription or a one-size-fits-all tool.

No. The $1,000 is a deposit. On the strategy call, we define exactly what to build — a new website, an inventory system, outreach tools, or some combination. That scope determines the total. The deposit counts toward whatever we build. If the project comes to $5,000, you owe the remaining $4,000 when we start the build.

Every pilot includes hands-on founder involvement. A strategy call, a custom diagnostic, and a workflow built specifically for your shop. That takes real time. We cap at 10 so every operator gets that level of attention. When it fills, it goes to a waitlist.

No. The pilot is one-time. Monthly plans are available after the pilot completes, but only if you decide to continue. No automatic billing, no pressure, no lock-in.

You review the diagnostic and the workflow we built. If you want to continue, you roll into a monthly plan at founding-partner pricing. Growth starts at $350/mo. Automation at $700/mo. You can also stop after the pilot with no further obligation.

Yes. We look at your data before the strategy call. If we cannot find a meaningful opportunity for your shop, we refund the deposit. No negotiation. The deposit is otherwise non-refundable because we invest real founder time into every pilot.

CSV and XLSX exports from any POS or compliance tool. Inventory exports, sales reports, Metrc transfer logs, customer purchase history — all of these work. If your POS can produce a report, we can read it.

That is exactly the situation we are built for. Dispensary data is almost always messy — inconsistent column names, missing fields, partial records. The AI handles the cleaning and mapping. You do not need to format anything before uploading.

No. The upload process is simple. Export a file from your POS, upload it through your workspace, and we handle everything from there. If you can email a file, you can use Cannabase.

Yes. The more data you provide, the richer the diagnostic. Inventory exports, sales reports, and customer purchase history together give us the clearest picture. Each type of file unlocks a different layer of analysis.

Cannabase reads and maps your data. Within a few days, you receive a preliminary diagnostic — plain-English findings about what is moving, what is sitting, and where the biggest opportunity is. Then we schedule the strategy call.

Yes. You can request deletion of your uploaded files and workspace data at any time. We do not retain data beyond the scope of your pilot or monthly plan.

No. Cannabase works from your POS exports. Your POS stays exactly as it is. We read what it already tracks and turn that data into decisions. Nothing changes in your daily operation.

No. Metrc is your compliance system. We do not replace it and do not need direct API access during the pilot. A Metrc transfer export is enough to give us the compliance picture we need for the diagnostic.

Any POS that exports to CSV or XLSX. Dutchie, Flowhub, Cova, Treez, BLAZE, Meadow, Jane Technologies, GrowFlow, Dispense, and others. If your POS produces a report, we can read it.

Direct integrations are on the roadmap. For the pilot, exports are all we need. The export-first approach also means there is nothing to install, configure, or maintain during the pilot phase.

Not in the pilot. Cannabis payment processing is on our roadmap as part of the Brand Solutions and Smart Storefront offering. It is not in scope for the founding pilot.

Yes. Data is encrypted in transit (TLS) and at rest (AES-256). Each workspace is tenant-isolated — your data is never accessible to other accounts. We do not share, sell, or use your data across accounts.

Only you and the Cannabase founder can access your workspace during the pilot. No third parties, no offshore contractors, no shared analysis pipelines. Founder-led means your data stays close.

Never. Your dispensary data is used only to prepare your diagnostic and build your workflow. It is not used to train shared AI models across accounts or sold to any third party.

Cannabis dispensary data is not classified as healthcare data under HIPAA. We follow security best practices — encrypted storage, isolated tenants, access controls — and are working toward formal SOC 2 compliance. If you have specific compliance requirements, reach out directly.

On the strategy call, we identify the single highest-value action for your operation — a weekly reorder report, a dead stock alert, a customer lapse list, an automated briefing. We then build that specific workflow around your actual data and process. Not a template. Not a dashboard. One scoped thing that works for your floor.

Yes. A smart dispensary website with live menu integration, local SEO, and product education is part of Brand Solutions. It is available as part of the pilot scope or as a follow-on project after the inventory diagnostic.

Yes, with prerequisites. Customer outreach requires customer purchase data, consent for contact, and a compliant outreach channel. We can build this as part of the pilot or as a follow-on. The inventory and brand foundations usually come first.

Direct POS or Metrc API integrations, cannabis payment processing, multi-location enterprise builds, and customer outreach without proper consent and data infrastructure are all post-pilot or extended scope. The strategy call defines exactly what is in and out.

Yes. Custom AI workflows — automated reports, vendor analysis, staff briefings, reorder triggers — are part of AI Solutions and available in the pilot scope. The strategy call determines which one to build first.